Frequently Asked Questions
Q. What preparation do i do before i get delivery of my castle?
A. Please make sure we have at least 3ft clear access walkway through to where the castle is being erected, ideally a rear gate or side entrance free of debris, if we need to bring the inflatable through your property please make sure the passage is clear of all items as we can not be held responsible for any possible damage although we will take our upmost care.
the area where the inflatable is going must be clear of all sharp objects, tree stumps, rocks, branches, fire ash, animal (cat dog) faeces.
have 3 forms of I.D ready on arrival
have payment of cash ready on arrival
if the area/passageway is unsuitable we reserve the right to cancel booking.
Q. How long can we have the inflatable for?
A. We start delivering our inflatables at 8am till 12 noon but in peak times our delivery can be from 7am
if you wish to have one of the first deliveries then you shall also be booked for one of the first pickups which start at 4pm
Q. Can we move the inflatable once its been erected?
A. NO! under no circumstances can the inflatable be moved.
Q. What if it rains on the day?
A. Most of our inflatables come with shower covers, in the case of heavy downpours the castle can still become wet and should not be used as they become very slippery and dangerous, leave the inflatable up at all times! once the rain has stopped you can dry it off and it can be used once again.
Q. How much room do we need?
A. You will need 2 to 3 ft either side of the bouncy castle and 4 to 5 ft at the rear of the inflatable and 3ft at the front of the inflatable.
Q. Can the inflatable go on a slope?
A. Only a very slight slope as the inflatable will move and this can cause damage to both the inflatable and the children.
Q. Can adults go on the inflatable?
A. NO! under no circumstances can an adult go on the inflatable as this will result in damage to the inflatable and the children and can even cause death! please remember the person hiring the equipment is responsible for keeping all adults off the inflatable.
Q. Does the blower have to be left on?
A. YES! the blower must be left on at all times and must NEVER be turned off when the children are playing on the inflatable!
Q. How long does it take to set up?
A. It normally takes 15 minutes to set up and about 20 minutes to pack away.
Q. Can i have the inflatable inside?
A. YES all of our inflatables can go indoors as long as the ceiling is high enough and the access is good.
Q. Can the dog go on?
A. NO!
Q. Can we have it overnight?
A. Sorry we don't do overnight bookings as we have been hiring out inflatables since 1990 and have seen what happens to them when left overnight when adults get on them.
Q. Are your castles clean
A. YES very thats why we don't do overnight booking like some other companies who pick them up the next day and take them straight out to the next job for your children to play on.
Q. Will you turn up?
A. We are a full time inflatable and bouncy castle business and have been since 1990 unlike some of our competitors who are builders, doormen, cake makers etc..
we guarantee delivery.
Q. How do i book?
A. Call 07973 139 850 or book online..