Privacy Policy

We respect your privacy and protect personal data. This Privacy Policy explains what we collect, why we collect it, how we use it, and your rights. Read it to understand our data handling practices. 🔒

Data We Collect 👁️

• Contact details: name, email, phone.
• Address details for delivery and billing.
• Order history and transaction records.
• Device and browser information, IP address.
• Cookies and usage analytics. 🍪
• Optional marketing preferences and feedback.

How We Use Your Data ⚙️

• To process orders and arrange delivery.
• To communicate about your orders and service updates.
• To improve our website, products, and services through analytics.
• To comply with legal and tax obligations.
• To send marketing only with your consent.

Legal Bases for Processing

We rely on contractual necessity to deliver orders, legitimate interests to improve services, consent for marketing, and legal obligations where required. 🔎

Cookies and Tracking 🍪

We use cookies and similar technologies to remember preferences, analyze site use, and personalise content. You can manage cookie settings through your browser. We do not use tracking beyond standard analytics unless you opt in.

Data Sharing and Third Parties

• We share data with delivery partners and payment processors to fulfil orders.
• We share minimal data with analytics and hosting providers for service delivery.
• We never sell your personal data to third parties.

Data Security and Retention 🔒

We protect data using industry-standard security measures. Access is limited to authorised personnel. We retain data only as long as necessary for the purposes described and to meet legal obligations.

Your Rights ♻️

• Access: Request a copy of your personal data.
• Correction: Ask us to correct inaccurate details.
• Deletion: Request deletion where legal.
• Restriction: Ask to limit processing in certain cases.
• Objection: Object to direct marketing or processing based on legitimate interests.

Changes to This Policy

We may update this policy. We will note the date of the last revision on the site. Material changes will be communicated where required.

Delivery Areas 📍

We deliver across a wide area to serve you quickly and reliably. Delivery areas include:

• Halesowen 📍
• Romsley 📍
• Bartley Green 📍 Frankley 📍 Rubery 📍
• Northfield 📍 Quinton 📍 Harborne 📍
• Edgbaston 📍 Cotteridge 📍 Kings Heath 📍
• Moseley 📍 Hall Green 📍 Kings Norton 📍
• West Heath 📍 Longbridge 📍 Hopwood 📍
• Cofton Hackett 📍 Cradley Heath 📍 Blackheath 📍
• Hurst Green 📍 Rowley Regis 📍 Smethwick 📍
• Bearwood 📍 Woodgate Valley 📍 Selly Oak 📍
• Selly Park 📍 Bournbrook 📍 Bournville 📍
• Wythall 📍 Weoley Castle 📍 Maypole 📍
• Yardley Wood 📍 Hollywood 📍 Tidbury Green 📍
• Alvechurch 📍 Shiley 📍 Solihull 📍
• Stirchley 📍 Lickey Hills 📍 Barnt Green 📍
• Rednal 📍 Bromsgrove 📍 Oldbury 📍
• Hagley 📍 Accocks Green 📍
• birmingham
• west midlands

If you have questions about privacy, please use the contact methods provided on our website. This policy explains our core practices and your rights. Thank you for trusting us with your data. 🔐